Bitesize CPD: Using stock phrases to respond calmly to meltdowns

This video is designed to be used as part of a staff /team meeting as a form of mini CPD. It contains a pause point at the end with so you can break for discussion and pick up and run with the ideas and think how to make them work for you.

Please leave a comment with your answers the questions and / or sharing your ideas and experiences on the topic. Remember a lot of people will use this video for training purposes so if you have a valuable idea or experience that will add value then that's a great gift for other colleagues tuning in...

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